Norfolk County saving hundreds of seniors from hospital trips
February 16, 2026
For certain at-risk seniors, trips to the emergency room, particularly during the winter months, can add to anxieties and increase the odds of picking up a secondary illness. That’s why OMERS employer Norfolk County’s focus on bringing health care to the homes of those in need, specifically those awaiting placement in a long-term care facility, has made such a big difference.
“The patients we support through [the County’s Community Paramedicine program] are residents of Norfolk County who live independently or semi-independently in the community and are either eligible for, or currently awaiting, placement in a long-term care facility,” Patrick Quinn, commander of community paramedicine with Norfolk EMS, told The Hamilton Spectator in a recent article about the program. “Our primary goal is to ensure these individuals remain safe, supported and stable in their homes while they await placement or begin the placement process.”
This non-emergency care service focuses on improving community health by addressing non-urgent medical needs and preventing hospital readmissions. Community Paramedics work closely with healthcare providers to offer in-home visits, wellness checks, chronic disease management and support for individuals with complex medical needs.
Ontario’s Ministry of Long-Term Care provided funding for the paramedicine program of almost $1 million dollars in 2025-26, but due to its track record of long-term success, which has also led to a reduction in the volume of 911 emergency calls, the province is making the funding permanent as of 2026-27. In addition, a separate grant from the province gives Norfolk $25,000 to boost mental health and wellness supports for the county’s paramedics.
Since 2021, the program has served over 1,100 patients in Norfolk County through more than 10,500 appointments for non-emergency care. And the numbers are going up; over 3,000 of these appointments took place in 2025!
“These programs strengthen our ability to deliver timely, compassionate care close to home, while easing pressures on hospitals and emergency services,” Martin said. “This commitment ensures our residents receive the support they need and reflects the strong partnership between municipalities and the province.”
