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Get in touch with Member Experience

Our Contact Centre team is working remotely until further notice. While we continue to operate from 8 a.m. to 5 p.m. Monday to Friday, you can expect longer than average wait times. 

The quickest way to get answers to your questions is to access information here on and through myOMERS. You can send a secure message and upload documents through our secure member portal. If you do not have access to myOMERS, you can send an email to Please keep in mind that email communications are inherently insecure. As such, any submissions containing or requiring sensitive information will not be answered through this channel.

Contact Online

Access myOMERS

Email Member Experience

Call Member Experience

Monday to Friday, 8 a.m. - 5 p.m.
Phone: +1 416.369.2444
Toll-free: +1 800.387.0813

Access Teletypewriter (TTY) services

Fax Us

Fax: +1 416.369.9704
Toll-free: +1 877.369.9704

For Employers

Please send transactional questions through e-access, using our secure communication channel, e-correspondence or for other questions, email

OMERS locations

OMERS Mailing Address
EY Tower | 900-100 Adelaide St W
Toronto, Ontario, M5H 0E2
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General Inquiries
Monday to Friday, 8 a.m. to 5 p.m.
Phone: +1 416.369.2400
Fax: + 1 416.369.9704

General Public Inquiries Contact Form

The inside of an office building with OMERS on the wall