Help Topics & Contact Us
How can we help you?
Get in touch with Member Experience
Our Contact Centre team is working remotely until further notice. While we continue to operate from 8 a.m. to 5 p.m. Monday to Friday, you can expect longer than average wait times.
The quickest way to get answers to your questions is to access information here on omers.com and through myOMERS. You can send a secure message and upload documents through our secure member portal. If you do not have access to myOMERS, you can send an email to client@omers.com. Please keep in mind that email communications are inherently insecure. As such, any submissions containing or requiring sensitive information will not be answered through this channel.
Contact Online
Call Member Experience
Monday to Friday, 8 a.m. - 5 p.m.
Phone: +1 416.369.2444
Toll-free: +1 800.387.0813
Fax Us
Fax: +1 416.369.9704
Toll-free: +1 877.369.9704
For Employers
Please send transactional questions through e-access, using our secure communication channel, e-correspondence or for other questions, email employerservices@omers.com.
OMERS locations
Toronto
OMERS Mailing Address
EY Tower | 900-100 Adelaide St W
Toronto, Ontario, M5H 0E2
Canada
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Find additional OMERS locations
General Inquiries
Monday to Friday, 8 a.m. to 5 p.m.
Phone: +1 416.369.2400
Fax: + 1 416.369.9704
