COVID-19 Update: Information for Members

Updated as of June 15, 2020

Over the last few weeks, we have received numerous questions about how COVID-19 is impacting the Plan as well as requests for flexibility from those of you who are in the middle of transacting with us. We have compiled these Frequently Asked Questions that we hope you will find helpful. Given the continually changing circumstances, we will update this page frequently with new information as it becomes available.

Further, we have implemented operational changes to keep our visitors and employees safe while continuing to support members, employers and stakeholders. As a result, we will not be accepting member walk-ins.  Our Contact Centre team is working remotely until further notice. While we continue to operate from 8 a.m. to 5 p.m. (EST) Monday to Friday, you may experience longer than average wait times. The quickest way to get answers to your questions is to access information here on and through our secure member portal myOMERS. You can also send an email to

At OMERS our responsibility to you is clear. We are committed to delivering against our pension promise to over 500,000 members and are taking all the right steps to make sure this happens. 
Read a message from our President, Blake Hutcheson

Frequently Asked Member Questions