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Get in touch with Member Experience

Our Contact Centre team is working remotely until further notice. While we continue to operate from 8 a.m. to 5 p.m. Monday to Friday, you can expect longer than average wait times. 

The quickest way to get answers to your questions is to access information here on and through myOMERS. You can send a secure message and upload documents through our secure member portal. If you do not have access to myOMERS, you can send an email to Please keep in mind that email communications are inherently insecure. As such, any submissions containing or requiring sensitive information will not be answered through this channel.

Contact Online

Access myOMERS

Email Member Experience

Call Member Experience

Monday to Friday, 8 a.m. - 5 p.m.
Phone: +1 416.369.2444
Toll-free: +1 800.387.0813

Access Teletypewriter (TTY) services

Fax Us

Fax: +1 416.369.9704
Toll-free: +1 877.369.9704

Staying connected during the COVID-19 Pandemic

OMERS has been monitoring the status of COVID-19 and has implemented operational changes to keep our visitors and employees safe while continuing to support members, employers and stakeholders.

If you receive your pension payment each month in the mail, please switch to direct deposit as soon as possible. This will minimize risk should Canada Post decide to reduce or suspend their business operation.
How to switch to direct deposit:

1. Go to and sign in to your account. If you don’t have an account yet, you can Register now. You’ll need:​​

  • Your OMERS membership number

  • The last three digits of your Social Insurance Number

  • Your date of birth

  • A valid email address

2. Once you have registered, switch to direct deposit:

  • Click Direct Deposit in the left menu.

  • Review the legal disclaimer and if acceptable, click “Agree”.

  • Enter your bank information as found on your personal cheque (institution number, transit number and account number).

  • Review the information and proceed with direct deposit.

When you switch to direct deposit, all future pension payments will be automatically deposited into your bank account on the first business day of each month.

For Employers

Please send transactional questions through e-access, using our secure communication channel, e-correspondence or for other questions, email

OMERS locations

OMERS Mailing Address
EY Tower | 900-100 Adelaide St W
Toronto, Ontario, M5H 0E2
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Find additional OMERS locations

General Inquiries
Monday to Friday, 8 a.m. to 5 p.m.
Phone: +1 416.369.2400
Fax: + 1 416.369.9704

General Public Inquiries Contact Form

The inside of an office building with OMERS on the wall