News

Telephone Surveys Help to Gauge Our Service

February 12, 2013

Members who recently called OMERS Client Services or had a transaction processed (for example, a change of address) may be asked to participate in a telephone survey.

"We rely on our members to give us their honest and open feedback," says Jennifer Brown, OMERS Chief Pension Officer. "Positive or negative, it's important because it helps us focus on where our service could be improved or streamlined."

OMERS works with a trusted supplier, Leger Marketing, to conduct the surveys. Our interviewers will not ask for any personal or financial information. If you are contacted for the survey and you have any concerns, please call OMERS Client Services.