Client Services

For immediate service we encourage you to phone Client Services at 416-369-2444 or toll-free at 1-800-387-0813. On average we answer calls in less than 60 seconds.

We will be happy to assist you Monday to Friday between 8 a.m. and 5 p.m. (en Anglais ou Français).

You may also contact Client Services by mail, fax or email.

Address:  One University Avenue
Suite 400
Toronto ON M5J 2P1
Fax:  416-369-9704 
Toll-Free Fax:    1-877-369-9704 
Email:  client@omers.com
(Please include your OMERS membership number)
 

 

Email Policy

For privacy reasons, OMERS will not respond to emails regarding personal information. Please do not provide your Social Insurance Number (SIN) or other confidential information in email correspondence.

It is important to note that address changes, changes to personal data such as tax deductions, beneficiary changes are not accepted via email notification.