Client Services

For immediate service we encourage you to phone Client Services at 416-369-2444 or toll-free at 1-800-387-0813. On average we answer calls in less than 60 seconds.

We will be happy to assist you Monday to Friday between 8 a.m. and 5 p.m. (en Anglais ou Français).

You may also contact Client Services by mail, fax or e-mail.

Address:  One University Avenue
Suite 800
Toronto ON M5J 2P1
Fax:  416-369-9704 
Toll-Free Fax:    1-877-369-9704 
E-mail:  client@omers.com
(Please include your OMERS membership number)
 

 

E-mail Policy

For privacy reasons, OMERS will not respond to e-mails regarding personal information. Please do not provide your Social Insurance Number (SIN) or other confidential information in e-mail correspondence.

It is important to note that address changes, changes to personal data such as tax deductions, beneficiary changes are not accepted via e-mail notification.